1. GENERAL PROVISIONS

1.1. The Website is available at: theleadersestate.com and its extensions.
1.2. The Website is operated by: The Leader’s Sp. z o.o. with its registered office in Warsaw at Fryderyka Chopina Street 5a lok.5, 00-559 Warsaw, Poland, KRS: 0000942218 NIP: 7011065099, REGON: 52082118300000, District Court for the Capital City of Warsaw in Warsaw, XII Economic Department of the National Court Register (hereinafter: Owner).
1.3. Contact us:

a. Via e-mail: info@theleadersestate.com;
b. Via phone +48 883 031 303 (call center open from 9:00 am to 5:00 pm, Monday through Friday, except public holidays);
c. using the mailing address: The Leader’s Sp. z o.o., Fryderyka Chopina Street 5a, lok 5, 00-559 Warsaw Poland;
d. by means of a contact form or chatbot available on the Website. –
1.4. Acceptance of the Terms and Conditions is voluntary, but necessary in order to use selected features of the Website.
1.5. The Terms and Conditions are made available free of charge on the Website in a way that allows Users:
a. familiarization with its contents,
b. Fixing its content in by printing it yourself or saving it to an external medium, such as downloading it as a PDF,
c. familiarize yourself with its current version, as well as previous versions.
1.6. DEFINITIONS Whenever the following capitalized phrases are used in the following section of the Terms and Conditions, they shall be understood in the sense given below, unless the context of their use clearly indicates otherwise:

a. BOK (pl. Biuro Obsługi Klienta) – User Service Office of the Internet Service, which provides information on the Internet Service’s activities.
b. CONTENT/Content – textual, graphic or multimedia elements (e.g. information about Products, photos of Products, promotional videos, descriptions, comments) including works within the meaning of the Act on Copyright and Related Rights and images of natural persons, which are posted and distributed within the Website by the Owner, the Owner’s contractors or any other person using the Website, respectively.
c. ELECTRONIC SERVICE – provision of services by electronic means, as defined in the Act of July 18, 2002 on the provision of electronic services, by the Owner to the User via the Website, in accordance with the Service Agreement. To the extent that services are provided by entities cooperating with the Owner, the relevant provisions regarding the rules of use of such services are contained in the rules and regulations governing the provision of services by such entities.
d. INTERNET SERVICE/ INTERNTERNAL WEBSITE – the Internet service operated by the Owner in the Polish language at theleadersestate.com and its extensions.
e. NEWSLETTER – Electronic Service, which allows all subscribers from periodic information about the Website, in particular about current activities and marketing actions, to the e-mail address or telephone number provided by the User, with his express consent.
f. TERMS AND CONDITIONS/ REGULATIONS – this document determining, among other things, the rules of using the Website and the rules of providing and using the services made available by the Owner through it to the Users. The Regulations define the rights and obligations of the User as well as the Owner. With regard to services provided electronically, these Regulations are the regulations referred to in Article 8 of the Act of July 18, 2002 on the provision of services by electronic means.
g. USER – any natural person viewing Content on the Website or using Electronic Services through the Website.

2. RULES OF USE OF THE WEBSITE

2.1. The minimum technical requirements of the User’s device for full and correct use of the Website:
a. A device with access to the Internet;
b. The latest version of the web browser;
c. an active e-mail account (e-mail address) in order to set up a Newsletter subscription or send a message through the contact form.
2.2. The Owner does not guarantee that the use of the Website will be without errors or technical interruptions. The Owner reserves the right to suspend or restrict access to the Website at any time, without prior notice to Users. The Owner will strive to restore the operation of the Website without delay.
2.3. The Owner is not responsible for the content and contents of other services and portals to which the User may be redirected using links provided on the Website.
2.4. In particular, the user is obliged to:
a. to provide only true, current and all necessary data in the forms made available on the Website;
b. use the services and functionalities provided by the Website in a manner that does not interfere with its operation;
c. use of the services and functionalities made available by the Website in a manner consistent with the provisions of applicable law, the provisions of the Rules of Procedure, as well as with the customs and rules of social coexistence adopted in a given scope;
d. use the services and functionalities provided by the Website in a manner that is not burdensome to other Users;
e. not to provide or transmit on the Website any Content forbidden by the provisions of the applicable law, in particular Content that infringes the property copyrights of third parties or their personal rights;
f. not taking actions such as:
• sending or posting Content within the Website that violates the law (prohibition of posting unlawful Content);
• undertaking computer activities or any other activities aimed at coming into possession of information not intended for the User, including data of other Users or interfering with the rules or technical aspects of the functioning of the Website;
• modify the Content in an unauthorized manner, in particular the descriptions of services and scope of activities provided within the Website.

3. ELECTRONIC SERVICES ON THE WEBSITE

3.1. The Owner provides the following Electronic Services to Users free of charge via the Website:
a. presenting the User with advertising content tailored to their interests;
b. Allowing you to view Content posted within the Service, including marketing content;
c. contact form;
d. Chatbot;
e. enabling the ordering of the call;
f. Newsletter.

Newsletter
3.2. Newsletter service includes:
a. Newsletter service consists of receiving by Users subscribed to it (Service Recipients), who have made their e-mail address available to the Owner (Service Provider), electronically, including by means of automatic calling systems, commercial information concerning the offer or services of the Owner and its partners, including in particular information about their current offer, promotions, discounts and marketing actions (e-mail marketing);
3.3. Use of the Newsletter service is possible after the following steps are performed by the User:
a. providing at least your e-mail address or telephone number, in the designated field on the Website and checking the appropriate checkbox to receive commercial information through the selected communication channel;
b. acceptance of the provisions of these Regulations (including additionally by clicking on the activation link sent by the Owner to the e-mail address provided by the Service Recipient – if such functionality has been made available) and confirmation of reading the Privacy Policy. The Service Provider may also provide other ways to accept the provisions of the Terms and Conditions.
3.4. Newsletter service is provided for an indefinite period of time.
3.5. The Customer may, at any time and without giving any reason, unsubscribe from the Newsletter service (resignation from the service), in particular by directing a request for discontinuation of the Newsletter service to the contact data provided in Section. 1.3 of the Terms and Conditions of or by clicking on the deactivation link included in the e-mail message sent to the Customer within the Newsletter service . Unsubscribing from one of the channels of the Newsletter service in the manner indicated above, does not imply automatic unsubscription from the other channel of the Newsletter service
3.6. The owner of may terminate the Agreement at any time with one month’s notice for valid reasons, understood as (closed catalog):
a. a change in the laws governing the provision of electronic services by the Owner affecting the mutual rights and obligations set forth in the Agreement, or a change in the interpretation of the aforementioned laws as a result of court rulings, decisions, recommendations or recommendations of the relevant authorities or bodies;
b. change in the manner of providing services due solely to technical or technological reasons (in particular, updating the technical requirements indicated in these Regulations);
c. change in the scope or provision of services to which the provisions of the Terms and Conditions apply, through the introduction of new, modification or withdrawal by the Service Provider of existing functionalities or services covered by the Terms and Conditions.
3.7. The Service Provider shall send its statement to the extent specified in the above paragraph to the e-mail address or telephone number provided by the Customer during registration for the Newsletter service.
3.8. The Owner may terminate the Agreement with seven days’ notice to the Customer or deny the Customer’s further right to use the Newsletter service, as well as may restrict the Customer’s access to some or all of the content referred to above for valid reasons, i.e. in the event of a gross violation of these Terms and Conditions by the Customer, i.e. in situations where the Customer (closed catalog): uses the Newsletter in a manner inconsistent with the provisions of applicable law and violating the rights of third parties, contrary to the provisions of these Terms and Conditions, as well as inconsistent with custom and rules of social coexistence, in particular, provides content of an unlawful nature.

Complaints about Electronic Services
3.9. Complaints related to the provision of Electronic Services can be submitted in any form. It is recommended to use the means of communication indicated in Section 1.3 of the Regulations.
3.10. A sample complaint form is available under the body of the Regulations.
3.11. The Owner shall respond to the complaint immediately, no later than 14 days from the date of its submission.

4. OPINIONS POSTED ON THE WEBSITE

4.1. All customer reviews of our services posted on the Website are verified. The Website obtains opinions only from people who have actually made a purchase.
4.2. After receiving the use of our services, the customer may be asked to voluntarily add feedback.
4.3. Customer opinion can add:
a. via the feedback form available on the Website;
b. using a dedicated link to give an Opinion (sent by the Owner or an external company acting on his behalf);
c. The feedback form included in the email from the Owner.
4.4. By completing the feedback form, the customer agrees to publish the subjective content contained therein about the quality of the service provided and to provide personal data to the extent necessary for the posting of opinions. Depending on the adopted mechanism for issuing opinions, the Client may be asked to give a comment, the number of stars (e.g. from 1 to 5), or mark the scale of satisfaction or dissatisfaction.
4.5. Opinions posted on the Website are not sponsored in any way, and their content does not affect the terms of future contracts with the Owner.
4.6. The Website posts all opinions, both positive and negative, as long as their content does not violate the provisions of the Regulations or applicable law.
4.7. Opinions posted on the Website are subject to verification that they are made by Customers who have actually used our services. The aforementioned verification is carried out by comparing the Clients’ data with the data of the persons posting the opinion:
a. In the case of clients who receive an email requesting feedback, we guarantee that such an email is received only by those who have used our services;
b. When posting opinions on the Website, the Customer is required to provide data on the basis of which the Owner will verify.

5. OUT-OF-COURT PROCEDURES FOR HANDLING COMPLAINTS AND INVESTIGATING CLAIMS, AS WELL AS RULES OF ACCESS TO THESE PROCEDURES

5.1. The use of out-of-court ways to resolve complaints and claims is voluntary. The following provisions are for informational purposes and do not constitute an obligation on the part of the Owner to use out-of-court dispute resolution. The Owner’s statement of consent or refusal to participate in out-of-court dispute resolution proceedings shall be submitted by the Owner on paper or other durable medium in the event that the dispute has not been resolved following a complaint.
5.2. The rules for conducting procedures for out-of-court resolution of consumer disputes and the obligations of entrepreneurs in this regard are defined separately in the law (including, in particular, the Act of September 23, 2016 on out-of-court resolution of consumer disputes) or in the regulations applied by the relevant entities competent to resolve consumer disputes. Detailed information on the possibility for a User who is a Consumer to use out-of-court ways of processing complaints and pursuing claims, as well as the rules of access to these procedures, may be available at the offices and on the websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Commercial Inspection, in particular also at the following website address of the Office of Competition and Consumer Protection https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php. The President of the Office of Competition and Consumer Protection keeps an open register of entities authorized to conduct proceedings for out-of-court settlement of consumer disputes
5.3. The user who is a Consumer has the following examples of out-of-court means of handling complaints and claims:
a. The user shall be entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of December 15, 2000 on Trade Inspection to resolve the dispute.
b. The User may obtain free assistance in resolving a dispute between the User and the Owner, also using the free assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Federation of Consumers, the Association of Polish Consumers).
c. At http://ec.europa.eu/consumers/odr, the European Commission provides a platform̨ for resolving consumer disputes online. The owner does not currently participate in this voluntary alternative dispute resolution procedure.

6. INTELLECTUAL PROPERTY RIGHTS

6.1. All rights to the Website, in particular, property copyrights, intellectual property rights to its name, Internet domain, as well as to the forms, legal documents, logos, trademarks, text, graphics, photos and other content posted by the Owner belong to the Owner, and use may be made only in accordance with the Regulations.
6.2. It is forbidden to copy, reproduce, modify, reproduce or distribute any part of the Website, the Service or its elements without the prior written consent of the Owner, except as expressly permitted by the provisions of applicable law and these Terms of Use. The Owner may take steps, including through legal proceedings, to protect its own interests and those of the Users of the Website.
6.3. Special legal protection is granted to the Owner’s logo and name protected under the registered trademark before the Patent Office of the Republic of Poland under the exclusive right number: R.355882.
6.4. The rights to use, copy and distribute data available on the site are subject to the provisions of the Law on Copyright and Related Rights.
6.5. The use of the Website data for commercial purposes may take place after notifying the Owner and obtaining his written consent.

7. PERSONAL DATA PROTECTION

7.1. The principles of personal data protection are defined in the document „Privacy Policy”.
7.2. The rules for the use of cookies on the Website are set out in the document „Cookies Policy”.

8. FINAL PROVISIONS

8.1. Regulations version 1.0. comes into force on 20.04.2023 r.
8.2. The regulations are available in Polish and in English. All legal acts, which are above mentioned are Polish.
8.3. In matters not regulated by these Regulations, the provisions of generally applicable Polish law shall apply.
8.4. Unless otherwise provided by mandatory provisions of law, the applicable law for the resolution of all disputes arising under these Regulations shall be Polish law.
8.5. In the event that the mandatory laws of the User’s country of habitual residence provide more favorable conditions for the User than the provisions of Polish law and the provisions of these Regulations, the provisions of the law of the User’s country of habitual residence shall apply.
8.6. The content of these Regulations is subject to change. The Website will inform about any changes by posting information on the Website, and in the case of Users subscribed to the Newsletter – in the form of an email message.

Link to forms:

Complaint form